| United Kingdom
WordPress support and care plans for UK businesses
Most WordPress sites are fine until the day they are not: an update breaks the layout, a plugin gets exploited, or the contact form quietly stops sending and nobody notices for two months. A care plan is the difference between a bad morning and a bad quarter.
| What is covered
What should a WordPress care plan include?
Updates, tested first
Core, plugins and themes updated on a staging copy, so an update never takes your site down.
Backups off-site
Daily or weekly, kept away from the server, and restored on demand rather than assumed to work.
Security monitoring
File changes, login attempts and malware scans watched, with the hole closed if anything gets through.
Uptime and SSL
If the site goes down or a certificate is close to expiry, we know before your customers do.
Forms checked
Your enquiry forms are submitted and verified regularly - a silent form is the most expensive fault a site has.
Small changes
Prices, photographs, staff, opening hours. Send them on WhatsApp and they are done.
| What we charge
Three plans, in pounds, published.
Which one you are on is decided by the site, not by haggling. Every plan is per site, per month, and you can cancel any month. There is no setup fee: the health check is free, the monthly figure comes back with it so it is quoted against your actual site, and any repair the site needs first is quoted separately, once, before a monthly fee starts.
Essential
A brochure or WordPress site up to about ten pages, no checkout. It needs to stay up, stay safe, and change a few times a month.
Quoted per site, monthly – stop any month
- Updates tested first - monthly, on a staging copy, never straight onto your live site. Security patches inside 72 hours.
- Weekly off-site backups, plus one before every update. Restore started within one working day.
- Hack clean-up included - no emergency hourly rate.
- Uptime and SSL watched around the clock.
- Every enquiry form submitted and checked monthly, by a person.
- 1 hour of small changes a month, and a plain-language monthly report.
Business
A site the business actually runs on - up to about thirty pages, enquiry forms, bookings or a small catalogue. When it breaks, the phone stops ringing.
Quoted per site, monthly – stop any month
- Everything in Essential, plus:
- Updates every two weeks, security patches inside 48 hours.
- Daily backups, restore started within 4 working hours - and a real test restore carried out and reported every quarter, so the number above is one you have seen proven.
- Hack response started within 4 working hours, including closing the way in, with a written account of what got through.
- Forms checked fortnightly; broken links swept monthly.
- 3 hours of small changes a month, page-speed numbers in the report, and a direct WhatsApp line instead of a ticket queue.
Store
WooCommerce or Shopify with payments, shipping and VAT rules, up to about three hundred products. An hour of broken checkout costs real money.
Quoted per site, monthly – stop any month
- Everything in Business, plus:
- Weekly updates with the checkout tested after every one - a real test order placed before it goes live.
- Backups every 6 hours. Restore started within 2 hours during UK working hours and within 8 hours at any other time, seven days a week.
- Hack response on the same clock, any day, with payment gateway and order data checked before the store reopens.
- A weekly end-to-end test order; shipping, VAT and gateway rules checked monthly.
- 8 hours of small changes a month - unused hours roll over once, capped at four - plus a 30-minute call with a named person who knows your store.
Work outside a plan is charged by the hour, in half-hour increments, quoted and approved before it starts - never added to an invoice afterwards. Our price is what you pay; where another provider advertises "+VAT", that is theirs, and how VAT falls on your business is between you and your accountant.
How to compare one care plan with another
The monthly figure is the least useful thing to compare. Two plans at the same price can differ completely in what they do when something goes wrong, and several UK plans advertise a number that is 20% higher once VAT is on it. These four questions separate them faster than the price does.
- How often are backups taken, where are they kept, and when did you last restore one? Ours are off-site, and a real test restore is carried out and reported rather than assumed.
- Are updates tested before they go live? Ours go onto a staging copy first, so an update never takes your site down.
- What exactly happens, and how fast, if the site is hacked? Hack clean-up is included in every plan here, with no emergency hourly rate - which is the main thing a cheap plan leaves out.
- How much edit time is actually included, and is hosting bundled? Several of the cheapest UK plans include no development hours at all, and some look cheaper because they bundle a host you did not choose.
What is not included
Published here because it is the question most providers will not answer in writing.
- Hosting, domains, SSL certificates and paid plugin or theme licences. You buy those, in your name, and we manage them. Some UK plans bundle hosting and look cheaper for it - check whether you are also buying a host you did not choose.
- New pages, redesigns and new features. Quoted separately - a care plan keeps what you have working.
- Content writing, photography, SEO campaigns and ads.
- Bulk product data entry beyond the hours included in your plan.
- Recovering a site that had no backups before we started. That is a repair job, quoted first - we will not take a monthly fee and hope.
| The time zone question
Lahore is four hours ahead of you. That is closer than it sounds.
Every UK business asks this, so it is answered here rather than buried in an FAQ. Lahore is PKT, which is UTC+5 - four hours ahead of British Summer Time, five ahead in winter.
- Your whole working day is inside ours. Nine in the morning in London is one in the afternoon here. Five in the evening in London is nine at night here. There is no part of a normal UK working day when nobody is at a desk - which is not something a studio in Asia can usually say.
- Routine work happens before you start. Updates, backups, scans and speed checks run on our morning, which is the middle of your night. You open the laptop to a site that was already maintained.
- Urgent means urgent. Uptime is monitored around the clock. A site that falls over at 3am UK time is picked up here at 7am, in the middle of our day.
- The honest limit. After about six in the evening UK time we are finishing, not starting. If your business needs somebody picking up the phone at nine at night, we are the wrong studio and we will say so rather than take the money.
| How it works
Simple to start, easy to leave.
Free health check
We look at the site, hosting, backups and security, and send you what we find - whether or not you sign up.
Fix what is broken first
Anything urgent is quoted and repaired before a plan starts. We do not put a monthly fee on top of a broken site.
Choose a rhythm
Weekly or monthly checks, and how much small-change time you want each month.
Monthly report
What was updated, backed up and fixed, with the speed numbers, in plain language.
Leave whenever
Every account stays in your name and the documentation is yours. Nothing is locked.
| Questions
Questions before starting.
How much does WordPress support cost in the UK?
It depends on the site, so we quote per site rather than publish one figure: a brochure site, a site the business runs on, and a store are three different amounts of work. The health check is free and the monthly figure comes back with it. Across UK providers the range is wide, and what separates them is not the number but what happens when something breaks - whether updates are tested first, where backups are kept and when one was last restored, and whether hack clean-up is included or billed on top.
Do you support sites you did not build?
Yes, and most of what we look after we did not build. We start with a free health check, fix anything urgent, then take over the regular work. If a site is beyond sensible maintenance we say so rather than take a monthly fee for it.
How fast do you respond if the site goes down?
Uptime is monitored around the clock, so we usually know before you do. Because Lahore is four hours ahead of the UK, a failure at three in the morning your time lands at seven in the morning ours - the start of our working day rather than the middle of our night. For anything you report yourself, Business and Store plans carry a four-hour and two-hour clock for restores; on Essential it is one working day.
Is a cheap WordPress care plan worth it?
It depends entirely on what is in it. The cheapest UK plans are real, and we will not pretend to beat them on price. What we will say is that our entry plan includes an hour of changes, tests updates on a copy first, restores backups rather than assuming they work, and cleans up a hack without an hourly bill on top - and that several of the cheap plans we checked include no edit time at all. Ask any provider when they last restored one of your backups; the answer sorts the plans faster than the price does.
Do your prices include VAT?
There is no VAT added to our invoices - we are a studio in Lahore, not a UK VAT-registered business. How that lands on your own books depends on whether you are VAT registered, because buying services from outside the UK is handled under the reverse charge. Your accountant will tell you in a sentence. We mention it only because several UK plans are advertised at a price that is 20% higher once VAT is on it, and comparing the two without noticing that is an easy mistake.
Can I cancel?
Any month. Every account is in your name, and the documentation goes with you. We would rather you stayed because the work is good than because leaving is painful.
Get a free WordPress health check.
Speed, security, backups, SSL and forms - checked, with the findings in plain language.