| Services
Website maintenance, so the site stays as good as the day it launched
Websites do not stay still. Plugins age, certificates expire, forms break quietly, someone loads a 6 MB photograph, and a year later the site is slow, out of date, or down - and nobody noticed until a customer said so.
| What is covered
What does website maintenance actually cover?
Updates, tested
Core, plugins and themes updated on a staging copy first, so an update never takes your site down.
Backups off-site
Daily or weekly backups kept away from the server, and restored on demand - tested, not assumed.
Security monitoring
File changes, login attempts and malware scans watched, with the hole closed if anything gets through.
Uptime and SSL
If the site goes down or a certificate is about to expire, we know before your customers do.
Forms checked
Your enquiry forms are submitted and verified regularly. A silent form is the most expensive fault a website has.
Speed and health report
A monthly check of speed, page weight, broken links and search errors - with what we fixed and what we recommend.
Small content changes
Prices, photographs, staff, opening hours, a new service. Send them on WhatsApp and they are done.
One place to ask
Hosting, domain, email, DNS - you ask us instead of three different support desks.
| Why it matters
What an unmaintained site actually costs.
- A broken form that has not emailed anyone for two months, and nobody knows how many enquiries were lost.
- An expired SSL certificate, so every visitor is shown a full-page security warning.
- An out-of-date plugin with a public exploit - the way most small sites are hacked.
- No backup when it happens, so the only option is rebuilding from screenshots.
- Search rankings drifting down because pages got slower and nobody was measuring.
| The plans
Three plans. Which one is decided by the site.
Which one you are on is decided by the site, not by haggling. Every plan is per site, per month, and you can stop any month. There is no setup fee: the health check is free, and any repair the site needs first is quoted separately, once, before a monthly fee starts. The monthly figure comes back with that health check, so it is quoted against your actual site rather than a guess about it.
Essential
A brochure or WordPress site up to about ten pages, no checkout. It needs to stay up, stay safe, and change a few times a month.
Quoted per site, monthly – stop any month
- Updates tested first - monthly, on a staging copy, never straight onto your live site. Security patches inside 72 hours.
- Weekly off-site backups, plus one before every update. Restore started within one working day.
- Hack clean-up included - no emergency hourly rate.
- Uptime and SSL watched around the clock.
- Every enquiry form submitted and checked monthly, by a person.
- 1 hour of small changes a month on WhatsApp, and a plain-language monthly report.
Business
A site the business actually runs on - up to about thirty pages, enquiry forms, bookings or a small catalogue. When it breaks, the phone stops ringing.
Quoted per site, monthly – stop any month
- Everything in Essential, plus:
- Updates every two weeks, security patches inside 48 hours.
- Daily backups, restore started within 4 working hours - and a real test restore carried out and reported every quarter, so the number above is one you have seen proven.
- Hack response started within 4 working hours, including closing the way in, with a written account of what got through.
- Forms checked fortnightly; broken links swept monthly.
- 3 hours of small changes a month, and page-speed numbers in the report.
Store
WooCommerce or Shopify with cash on delivery, bank transfer or card payments, up to about three hundred products. An hour of broken checkout costs real money.
Quoted per site, monthly – stop any month
- Everything in Business, plus:
- Weekly updates with the checkout tested after every one - a real test order placed before it goes live.
- Backups every 6 hours. Restore started within 2 hours during working hours and within 8 hours at any other time, seven days a week.
- Hack response on the same clock, any day, with payment and order data checked before the store reopens.
- A weekly end-to-end test order; delivery charges, COD settings and gateway rules checked monthly.
- 8 hours of small changes a month - unused hours roll over once, capped at four - plus a monthly call with the person who knows your store.
Work outside a plan is charged by the hour, in half-hour increments, quoted and approved before it starts - never added to an invoice afterwards. Builds are still quoted per project; the plans above are for looking after a site that already exists.
How to compare one plan with another
The monthly figure is the least useful thing to compare, because two plans at the same price can differ completely in what they do when something goes wrong. These are the four questions that separate them, and most providers will not answer them in writing.
- How often are backups taken, where are they kept, and when did you last restore one? A backup that lives on the same hosting account disappears with everything else. We keep them off-site and restore on demand rather than assuming they work.
- Are updates tested before they go live? Ours go onto a staging copy first. An update applied straight to a live site is the commonest way a small business site is lost.
- What exactly happens, and how fast, if the site is hacked? Hack clean-up is included in every plan here, with no emergency hourly rate on top - which is the main thing a thin plan leaves out.
- What is NOT included? Set out in full below, because it is the question most providers avoid.
What is not included
Published here because it is the question most providers will not answer in writing.
- Hosting, domains, SSL certificates and paid plugin or theme licences. You buy those, in your name, and we manage them.
- New pages, redesigns and new features. Quoted separately - a maintenance plan keeps what you have working.
- Content writing, photography, SEO campaigns and ads.
- Bulk product data entry beyond the hours included in your plan.
- Recovering a site that had no backups before we started. That is a repair job, quoted first - we will not take a monthly fee and hope.
| How it works
Simple to start, easy to leave.
Free health check
We look at the site, the hosting, the backups and the security, and send you what we find - whether or not you sign up.
Fix what is broken first
Anything urgent is quoted and repaired before a plan starts. We do not put a monthly fee on top of a broken site.
Choose a rhythm
Weekly or monthly checks, how much small-change time you want, and how you prefer to reach us.
Monthly report
What was updated, what was backed up, what was fixed, and the speed numbers - in plain language.
Leave whenever
Everything is in your accounts, documented. There is nothing to unlock and nothing held hostage.
If you would rather have design and marketing help on the same continuous basis, say so on the call and we will scope that wider arrangement.
| More
Other things we build.
Website development
A business website built around your brand, not a bought template. Read more ↗
E-commerce development
An online store that handles stock, payments, COD and delivery. Read more ↗
WordPress development
WordPress done properly - fast, safe and easy for your team to edit. Read more ↗
Landing pages
One page, one offer, built to turn ad clicks into enquiries. Read more ↗
| Further reading
Worth reading before you decide.
| Questions
Questions we are asked before starting.
How much does website maintenance cost in Pakistan?
It depends on the site, so we quote per site rather than publish one figure: a brochure site, a site the business runs on, and a store are three different amounts of work. The health check is free and the monthly figure comes back with it, usually within one working day. What matters more than the number is what the plan does when something breaks - whether updates are tested first, where backups are kept and when one was last restored, and whether hack clean-up is included or billed on top.
What does website maintenance actually include?
Updates tested on a staging copy, off-site backups, security and uptime monitoring, SSL renewal, form testing, a monthly speed and health report, and time for small content changes. Anything larger is quoted separately before it is done.
Do you maintain websites you did not build?
Yes. We start with a free health check, fix anything urgent first, and then take over the regular work. If we think the site is beyond sensible maintenance, we will tell you rather than take a monthly fee for it.
How quickly do you respond if the site goes down?
Uptime is monitored, so we usually know before you do. Message us on WhatsApp for anything urgent - that is the fastest route to us, and it is the number on every page of this site.
Are backups really kept somewhere else?
Yes, off the server, and restores are tested. A backup that lives only on the same hosting account is not a backup - it disappears with everything else.
Can I stop the plan later?
Yes, any month. Every account stays in your name, the documentation is yours, and nothing is locked.
Get a free health check on your website.
Speed, security, backups, SSL and forms - checked, with the findings sent to you in plain language.